Privacy Policy
We at MrGeek (Space Digital FZE) attach great importance to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or use our website www.mrgeek.net (“Website”) and services.
This Policy applies to all visitors, customers, and registered users of our Website. In case of discrepancies between language versions, the English version prevails.
1. Data Controller
The controller responsible for your data under the General Data Protection Regulation (GDPR) is:
Space Digital FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Owner/Director: Mr. Hossein Al Lawati
Email: [email protected]
Website: www.mrgeek.net
2. Personal Data We Collect
Depending on your use of our Website, we may collect the following categories of data:
- Identity and Contact Data: name, email address, phone number (if provided), billing address, shipping address (for gift cards if applicable).
- Account Data: login email, social login identifiers (Google, Facebook, Apple, Twitch), account preferences.
- Gaming Data: in-game IDs, usernames, or login credentials provided for fulfilment of top-up or boosting services. These are transmitted securely to suppliers via encrypted APIs and not permanently stored.
- Payment Data: transaction ID, chosen payment method, currency. Card details are processed only by external payment providers, not stored by us.
- Technical Data: IP address, browser type, device type, operating system, referral source, time zone, cookies and log data.
- Usage Data: activity on our Website, order history, interaction with promotions, cashback, loyalty or referral programs.
- Marketing and Communications Data: preferences for receiving newsletters, offers, push notifications.
3. How We Collect Your Data
- Directly from you: when you register, place an order, provide in-game IDs, or contact us.
- Through social login: when you log in with Google, Apple, Facebook, Twitch, etc.
- Automatically: via cookies, analytics, and server logs when you browse our Website.
- From third parties: payment providers (transaction confirmations), suppliers (delivery confirmations), or analytics providers (Google Analytics).
4. How We Use Your Personal Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Create and manage your Account | Identity data, Account data | Contract performance; Legitimate interest |
| Process and deliver orders (including fraud prevention, age checks, cashback, refunds) | Identity data, Payment data, Gaming data | Contract performance; Legal obligation; Legitimate interest |
| Customer support and communication | Identity data, Contact data, Usage data | Contract performance; Legitimate interest |
| Operate and secure the Website | Technical data, Usage data | Legitimate interest; Legal obligation |
| Marketing, newsletters, promotions, loyalty programs | Identity data, Marketing preferences | Consent; Legitimate interest |
| Analytics and improvements | Technical data, Usage data | Legitimate interest |
5. Payment Providers
We work with external Payment Providers who process your payment data securely. Each provider acts as an independent controller of your payment information. Please review their privacy policies:
- PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg – Privacy Policy
- TAP Payments, UAE – Privacy Policy
- Ziina Payments, UAE – Privacy Policy
- Paymentwall, USA – Privacy Policy
6. Cookies
Our Website uses cookies and similar technologies to ensure proper functionality, to analyze usage and to provide a better user experience. For more details, including types of cookies and how to manage your preferences, please see our Cookies Policy.
7. Analytics
We use analytics services (e.g. Google Analytics) to understand how our Website is used, improve our services, and detect technical problems. Analytics may collect information such as your IP address, browser type, device type, and usage data. Data is processed in aggregated and anonymized form whenever possible. You can opt out of Google Analytics by installing the browser add-on available at this link.
7. Embedded and External Content
Our Website and blog may embed YouTube videos and images or link to external websites. When you interact with embedded content, YouTube or other providers may collect data according to their own privacy policies. We are not responsible for third-party websites or services.
9. Data Security
We implement technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Sensitive data transfers (such as login credentials and payment information) are encrypted via TLS. However, no online system is completely secure.
10. International Data Transfers
Our company is registered in the UAE, but many of our Users are in the EU. Whenever data is transferred outside the EU/EEA, we ensure appropriate safeguards in accordance with GDPR, e.g. standard contractual clauses with suppliers.
12. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Data linked to your Account is retained until you request deletion. Payment records may be retained longer for tax and regulatory reasons.
13. Your Rights under GDPR
- Right of access (Art. 15)
- Right to rectification (Art. 16)
- Right to erasure (Art. 17)
- Right to restriction of processing (Art. 18)
- Right to data portability (Art. 20)
- Right to object (Art. 21)
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority (Art. 77)
To exercise your rights, please contact us via [email protected].
14. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published on this page. If changes are significant, we will notify registered users via email. Continued use of our Website after updates means you accept the changes.